info@cleancut.se | +46 8 23 33 32                                    AAA small

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Prices
Our prices are presented in Euro.
The price includes VAT as long as you select a country inside EU.

For countries outside of EU the VAT is not added, giving you a VAT free purchase. When the parcel enters your country you might have to pay duties and taxes. This is not something that is included in the price. It is strictly a matter between you and the legislation of your non-EU country. Check with your customs representative to learn about possible costs involved with importing goods to your country.

Shipping
We use UPS to ship your order.

Free shipping?
Shipping is free for all EU orders that reach 195 Euro. Below this ammount you can chose UPS access point for 11 Euro, or UPS home delivery for 15 Euro. For available countries outside of the EU the shipping cost varies. You will see your shipping cost in the checkout section when finalizing your purchase.

Payment
We offer payment via Paypal, VISA and Mastercard.

Delivery time
We stock almost all products, giving you speedy deliveries.

Orders
We reserve the right to cancel any order at our discretion. Sometimes the customer location or other factors make it too difficult for us to fulfil an order. 

GDPR
We are a GDPR complient company. We will never ever give your information to a 3rd party, unless required so by law. 

Return a product
You are free to return any product within 30 days of purchase. We will not cover the postage or any other cost involved with you returning the products. The returned product must be unused and undamaged for a full refund to take place. For returns from non-EU countries you must attach a return-invoice that is made by us. Please contact us before making a return from a non-EU country. We reserve the right to either refuse the delivery, or deduct additional costs from your refund.

Uncollected parcels
If an order is not collected from the access point, or if you are not able to accept your delivery, there is a risk that the parcel goes in return to us. If that would happen, a return fee of 20 Euro will be charged to the customer or drawn from the refund of your order. This charge is in addition to the original shipping that you have paid for.

Shipping errors or faulty products
If a product is broken, damaged or not functioning properly, you are to report this immediately. Its expected from you to examine the product thoroughly upon arrival to ensure that the products are unharmed and functioning according to your expectations.

Note: For kitchen knives, the degree of sharpness can vary. An edge with inadequate sharpness is not neccesarily erroneous, rather its up to the maker to choose the degree of sharpness of his hand made product. Please purchase extra sharpening service if you need the blade to be delivered with extreme sharpness. Most knives are delivered sharp, or very sharp, but some makers dont put focus on final edging.

Warranty
Our products are covered by 1 year warranty. This does not include wear or damage to the edge. Make sure your delicate edge does not twist, prise or cut into hard objects.

Cookies
Yes, we also use cookies to make sure you have a good experience using our site.